Refund policy
At LURE X FISHING, we stand behind the quality of every product we sell. Your satisfaction is important to us, and we want to make sure you're happy with every purchase.
CHANGE OF MIND RETURNS
We accept change of mind returns within 30 days of delivery, provided the item is:
- Unused and in its original condition
- In original, undamaged packaging
- Accompanied by proof of purchase
Return shipping costs for change of mind returns are the responsibility of the customer. Once we receive and inspect the returned item, we will issue a store credit or refund to your original payment method within 5–7 business days.
FAULTY OR DAMAGED ITEMS — YOUR CONSUMER GUARANTEE RIGHTS
If a product is faulty, damaged, or not as described, you are entitled to a remedy under the Australian Consumer Law (ACL). These rights are not limited by any time period we set. A consumer guarantee lasts for whatever period is reasonable given the nature of the product, its price, and any statements made about it.
Please tell us as soon as you notice a problem so we can help you quickly. For transit damage or a missing item, contacting us within 14 days of delivery helps us lodge a carrier claim in time — but getting in touch later does not affect your rights under the ACL. Email info@lurexfishing.com.au with:
- Your order number
- A description of the issue
- Clear photos of the fault or damage
Where there is a major failure, you may choose a refund or a replacement, and you may claim compensation for any other reasonably foreseeable loss or damage. Where the failure is not major, we will repair the item, replace it, or refund you within a reasonable time. In every case we cover the cost of returning a faulty item.
NON-RETURNABLE ITEMS
The following cannot be returned for change of mind:
- Items that have been used or rigged with hooks
- Items damaged through misuse or normal wear
- Clearance or final sale items
These exclusions apply to change of mind returns only. They do not apply where an item is faulty, unsafe, significantly different from its description, or otherwise fails a consumer guarantee — your ACL rights apply to clearance and sale items exactly as they do to full-price items.
IMPORTED JAPANESE-MARKET STOCK
Our products are genuine tackle imported from Japan. Packaging and manuals are often in Japanese, and these items are not covered by an Australian manufacturer's warranty. We provide our own 12-month store warranty against manufacturing and material defects.
That warranty covers faults in the product. It does not cover breakage: impact, high-sticking, loading past the printed line and lure ratings, hook strikes on the blank, corrosion from not rinsing, normal wear and consumable components are all excluded. On rods in particular, breakage is almost always damage rather than a defect, and we would rather say so before you buy than at claim time.
Where that is the case we can still help. We order the individual tip, mid or butt section — or reel parts — from the manufacturer's Japanese parts service against your exact model code, and quote you the cost and lead time before anything is ordered or charged. Full detail, including the complete list of exclusions, is on our Warranty & Authenticity page.
The store warranty and its exclusions sit alongside — and never replace — your Australian Consumer Law rights, which apply in full to every item we sell, including sale items, and are not limited to twelve months.
HOW TO INITIATE A RETURN
Email us at info@lurexfishing.com.au with your order number and reason for return. We will respond within 2 business days with return instructions.
Our return policy is in addition to, and does not limit, your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any consumer guarantee that cannot lawfully be excluded.